Help Desk Specialist
The IT Help Desk Specialist provides technical assistance to users of CFBF’s Information System by analyzing and troubleshooting computer support problems and applying understanding of software and hardware products and services to resolve problems.
Provide technical support for hardware and software issues, including diagnosing and resolving problems with the ability to effectively communicate solutions by phone, email, and in person.
Provide technical support for IP/digital/analog phone repairs, adds, changes, and moves.
Train and assist staff in use of hardware and software, new user orientation, and coordinate any vendor provided training.
Creation of user profiles in AD and other software programs as required.
Conduct hardware and software configuration changes as designated by published best practice guidelines.
Assist with the procurement and inventory of equipment and software.
Serve as a liaison with vendors, consultants, and end users.
Create and update documentation for knowledge base.
Provide laptop software / hardware support for both PC and MAC users.
Provide support for remote offices and users.
Other duties may include special projects as assigned, providing support in all project phases from planning and analysis to implementation and ongoing maintenance.
College diploma or university degree in the field of computer science and at least 2 years equivalent work experience.
Must be customer service oriented with strong interpersonal skills, dependable and flexible.
Strong oral and written communication skills with the ability to present ideas and solutions in user-friendly language.
Must have the standard desktop support skills, of troubleshooting, install, repair, and support of Desktops, Laptops and wide a range of printing devices.
Extensive knowledge of Microsoft operating systems and Microsoft Office suites Adept at reading, writing, and interpreting technical documentation and procedure manuals.
Ability to conduct research into software/hardware issues and new products as required.
Highly self -motivated and directed. Keen attention to detail with proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks within a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Willingness to learn new skills with the ability to apply new knowledge to current job duties.